(8-10hrs/week)

Description:

Box Office staff are required to be cross-trained as Production Staff and complete General Training. This team is an administrative support to the Concert Operations Team and SFCM as a whole. During your box office shift you may be assigned general production tasks, and you may also perform box office, front of house, or production duties during concerts, in addition to the daily and weekly administrative tasks described below.

Box Office Staff

Box Office Staff will be responsible for multiple facets of concert operations and SFCM public facing needs including:

• Act as the first point of contact by answering phone calls and emails from SFCM patrons and the general public
• Receive incoming mail/packages and notify the appropriate recipients
• Box Office & Calendar Management
• Assist patrons in reserving their tickets through the SFCM performance calendar and SFCM’s ticketing system, Spektrix
• Sell merchandise using Square Point-of-Sale system
• Use SFCM’s rooms scheduling system, EMS, to post weekly and daily room cards
• Email the appropriate parties to collect program and dress rehearsal information recitals and other events
• Create program drafts in Adobe InDesign inline with established SFCM program formatting guidelines
• Upload program information to the appropriate Performance Calendar event listing
• Print, fold, & staple physical programs for all concerts at SFCM
• Track program status via the Concert Operations Tracker

Program Editor

As of August 2024, Box Office Staff members may progress to Program Editor as they demonstrate proficiency and initiative. Program Editors will undergo additional training in Adobe InDesign and will be expected to maintain a high level of attention to detail and formatting standards, as well as meet a quota of program approvals per shift. The students in this position will be responsible for all duties required of Box Office Staff, as well as the following:

• Approve final drafts of all department, studio, and student recital programs
• Assist the Concert Operations manager with the creation of Large Ensemble and Opera programs
• Maintain Performance Calendar listings and ensure all programs are uploaded and accurate

Qualifications:

• Strong written and verbal skills.
• Strong interpersonal skills.
• Some knowledge of Google Sheets/Drive and Microsoft Excel is preferable.
• Teamwork, flexibility, and the desire to learn real life skills, applicable to any arts administration role

Salary:

Starts at $18.67/hr

Reports to:

Hailey Gutowski ( uthgbjfxv@fspz.rqhude.mcfs@ikswotugh )

(3-20hrs/week)

Description:

The Production team manages recitals, concerts, masterclasses and events in all Halls. Production staff are often the main and only point of contact for performers on the day/night of an event.

All production staff are required to complete general training which will equip them to run Front of House, Back of House, Classroom set-ups and Large Ensemble set-ups. New production staff members will begin in support roles (Usher, Crew) and may progress to leadership roles as they demonstrate proficiency and initiative (Stage Manager, House Manager, and Artist Liaison).

Production students are also eligible to work Will Call if interested; additional box office training is required.

General Production Roles:

Crew

• Crew members report to the Stage Manager and Production Leads and assist with all backstage logistics (as listed under the Stage Manager description)

Set-Up Crew

• Set-up Crew assists with setups of all shared spaces as needed including classrooms and common areas.
• Consistent availability for Large Ensemble rehearsal setups preferred.
• Can sign up for recurring weekly shifts if desired

Will Call

Will call staff run the box office during ticketed concert shifts. Responsibilities include:

• Printing and distribution of tickets to guests who ordered online or did not reserve ahead of time.
• Guest reservations for current or upcoming events in Spektrix, SFCM’s online ticketing system
• Monitors Vimeo livestreams and updates captions and subtitles.

Ushers

Ushers greet guests, scan tickets, and monitor food and drink in all halls. Additional duties include:

• Providing information and assistance to patrons, including helping patrons who require accessible seating
• Knowledge of seat locations and seating assignments.
• Reports to House Manager and Production Leads during performances
• Knowledge of SFCM policy concerning concert attendance and enforcement of rules.
• Adheres to the required dress code.

Leadership Roles:

Stage manager (SM)

SMs coordinate and lead all logistical needs for a concert. The SM must demonstrate the knowledge and confidence required to be the backstage authority figure. Duties include:

• Set and strike all performance equipment (including moving pianos, harpsichord, etc.)
• Plan and execute stage changes
• Operate lighting presets
• Operate Shades, Screen or Acoustic Draperies
• Communicates with other event staff and performers to keep the event running smoothly
• Always monitor events during shift
• Responsible for organizing and keeping backstage areas clean
• Notifies Security to turn on/off the freight elevator and assist in case of emergency

House Manager (HM)

HMs are often the first point of contact for SFCM patrons, donors, and the public, including wayfinding and alerting security or the supervisor on site if escalation is needed. HMs may also be called upon to assist an SM as needed for an event.

• Oversee house and lobby and controls crowd before and after concerts and events
• Communicate with Stage management and Recording Services personnel regarding starting concerts, intermission, live broadcasts, etc.
• Communicate with Box Office personnel regarding reserved seating and groups in attendance
• Watch hall doors during concerts to ensure performances aren’t disturbed by opening doors, noise from concertgoers and noise from outside halls
• Must keep halls tidy before, during and after events

Artist Liaison

• Oversee guest artist needs before, during, and after masterclasses, concerts, and other events
• Be a point of contact for guest artists, greet them upon arrival, and providing general support while on duty
• Assist in the smooth flow of relevant information to and from the guest artist and Production and/or Front of House staff
• Keep time for guest artists during masterclasses
• Other duties as assigned

Qualifications:

• Strong organizational skills and attention to detail
• Flexibility and problem solving skills
• Able to remain calm under pressure
• Maintain confidentiality and professionalism in working with guest artists
• Ability to think independently and problem solve. You will be working alone and in teams.
•  

Responsibilities:

Complete tasks as assigned by the Director of Artistic Operations, Director of Production Services, Production Manager, and Concert Operations Manager.

Salary:

Starts at $18.67/hr

Reports to:

Benjamin Brown – ( ooebja@fspz.rqhude.mcfs@nworbb )

Daven Tjaarda-Hernandez – ( qgwnneqnureanaqrm@fspz.rqhude.mcfs@zednanrehadraajtd )

Vicoria Paarup - ( icnnehc@fspz.rqhude.mcfs@puraapv )

Hailey Gutowski - ( uthgbjfxv@fspz.rqhude.mcfs@ikswotugh )

(2 hrs/week)

Description:

Program Note Writing Staff will draft and edit program notes for select SFCM in-house performances. All program staff must be approved to enroll in PDV 500 (1 unit), which serves as the training course and workshop for program note writers. PDV 500 is taught by Erick Arenas.

Qualifications:

• Excellent writing skills and the desire to improve in research and writing techniques. Great attention to detail.
• Willingness to collaborate on research and writing tasks, accept and offer productive critical feedback.
• All applicants should submit 1-2 writing samples of previous program notes, music history papers, etc. for review with their resume.

Responsibilities:

• Write & Research Program Notes for select SFCM Concerts
• Must enroll in PDV 500: Program Notes (contingent on acceptance). Paid writing time will be separate from course work, and limited by project.

Salary:

$25/hr

Reports to:

William Laney ( jynarl@fspz.rqhude.mcfs@yenalw )

(4hrs/week)

Description:

Bridge to Arts & Music (BAM) provides tuition-free instrumental instruction, musical instruments, academic support, and community for underserved students between the ages 6 to 12. Collegiate Teaching Artists provide musical instruction, mentorship, and administrative support for students at BAM sites throughout San Francisco

Qualifications:

• Experience teaching beginning group classes for strings, winds, and/or brass
• Bilingual candidates (English/Spanish) are encouraged to apply
• Background in music with an interest in music education and arts administration
• Candidates with experience working in diverse communities encouraged to apply
• Working knowledge of BIPOC contributions to music and the arts
• Ability to relate and apply musicianship skills to common performance practice
• Ability to maintain strong working relationships with SFCM administrative staff and faculty
• Demonstrate strong leadership skills; maintain a good relationship with parents; demand a high standard of excellence while creating an encouraging, inspiring, and engaging experience for students
• Successful completion of a criminal background check is required for the selected candidate

Organization Overview:

Founded in 2015, Music Mission San Francisco (MMSF) is an el Sistema-inspired music education program that provides after-school classes free of charge to underserved children at the Mission Cultural Center for Latino Arts in San Francisco’s Mission District. Our goal is to make a positive impact on children using music education as a means to build self-esteem, pride, teamwork, and academic motivation. We strive to inspire our students to make an effective change in their own lives while building skills as conscientious citizens of the world. For more information, visit: musicmissionsf.org

Responsibilities:

• Assist in teaching small groups of students (ages 7-11) in the Music Mission San Francisco program at the Mission Cultural Center for Latino Arts in the Mission District Assist Music Mission faculty and program director with classroom tasks and administrative duties
• Collaborate with the Music Mission team on delivering culturally responsive instruction that explores a range of musical genres and styles that is inclusive of BIPOC artists
• Communicate in a timely manner with Music Mission and Pre-College administrative teams
• Attend Music Mission San Francisco staff meetings as needed.
• Understand and support the entirety of the BAM curriculum and its related activities

Salary:

$25/hr

Reports to:

Justin Sun ( wfha@fspz.rqhude.mcfs@nusj )

(4hrs/week)

Description:

Bridge to Arts & Music (BAM) provides tuition-free instrumental instruction, musical instruments, academic support, and community for underserved students between the ages 6 to 12. Collegiate Teaching Artists provide musical instruction, mentorship, and administrative support for students at BAM sites throughout San Francisco:

Qualifications:

• Background in music with an interest in music education and arts administration
• Candidates with experience working in diverse communities encouraged to apply
• Working knowledge of BIPOC contributions to music and the arts
• Ability to relate and apply musicianship skills to common performance practice
• Ability to maintain strong working relationships with SFCM administrative staff and faculty
• Demonstrate strong leadership skills; maintain a good relationship with parents; demand a high standard of excellence while creating an encouraging, inspiring, and engaging experience for students
• Successful completion of a criminal background check is required for the selected candidate

Responsibilities:

• Teach individuals and small groups of students in choir, musicianship, and/or piano
• Assist BAM faculty and program director with classroom tasks and administrative duties
• Collaborate with the program director on delivering culturally responsive instruction that explores a range of musical genres and styles that is inclusive of BIPOC artists
• Communicate in a timely manner with BAM families and the Pre-College administrative team
• Understand and support the entirety of the BAM curriculum and its related activities

Salary:

$25/hour

Reports to:

Justin Sun ( wfha@fspz.rqhude.mcfs@nusj )

(2-4hrs/week)

Description:

The Operations Coordinator will assist with surveying the state/cleanliness of rooms throughout the Bowes Center (including vacant student living units, shared spaces, guest units, etc.), sorting and distributing Replacement Housing mail, and assisting the Director of Operations with other assorted requests as needed.

Qualifications:

• Candidate must be proficient with the Google software suite
• l
• able to lift 15 lbs
• Responsive over text and email (during standard work hours, M-F, 9am-5pm).

Responsibilities:

• Sort and distribute Replacement Housing Mail
• Check status of student living units, paying particular attention to cleanliness and the state of the walls, carpets, fridge, and flooring
• Check status of each floor's trash and laundry rooms
• Check status of practice and ensemble rooms, especially doors and entryways
• Track usage and stock-levels of Bowes L2 workroom and pantry
• Assist in check-list items for room turnovers of L12 guest suites
• Check status of streetside trees, L12 terrace plants, and green-roof

Salary:

$18.67/hr

Reports to:

Justin Chotikul ( wpubgvxhy@fspz.rqhude.mcfs@lukitohcj )